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Getting leadership communications right is never more important than in the middle of a crisis. And as COVID-19 coronavirus outbreaks happening throughout much of the world, you may well be facing a crisis soon.

Last episode, we talked about planning for your crisis leadership communications. This episode, we look at putting that plan into action with seven key principles:

  1. Be transparent and honest.
  2. Communicate early.
  3. Be proportionate.
  4. Connect emotionally.
  5. Be flexible.
  6. Listen.
  7. Inspire hope.

And stay tuned all week, as we look at some of the implications of the coronavirus outbreak for leaders and the communications teams that support them.

Be safe, everyone.

Music: All music by Lee Rosevere ( Theme: “Twitter Will Kill Us All.” Used under a Creative Commons license.