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Why hot-button issues can go so wrong in online conversation – and what you can do about it

Why hot-button issues can go so wrong in online conversation – and what you can do about it

by Rob Cottingham | Oct 29, 2014 | Online Community

What do you do when your social networks explode into polarizing debate? How do you participate without hurting others?—?or yourself? How can you engage in divisive conversations so that you actually learn from them, and maybe even change your views? [….] This...

When social creations take flight

by Rob Cottingham | Aug 11, 2011 | Online Community, Social Signal

Five years ago this summer, in a boardroom at Vancity, William Azaroff was unveiling a new online community to an audience of Vancouver-area bloggers — a community we had worked with Vancity to conceive, build and launch. Also in attendance (maybe ex…

Everything I needed to know about social networking, I learned from my mom

by Rob Cottingham | May 8, 2011 | Online Community, Social Signal

When my mother died in early 2004, Friendster was the domain of the young’uns, MySpace was barely out the door and Facebook was still a month from launching.
But for someone who never saw used the word “friend” as a verb in her life, JoAnne Cottingham…

"Persona management": how automated fake profiles threaten the heart of online community

by Rob Cottingham | Feb 28, 2011 | Online Community, Social Signal

There’s a reason social media analysts and practitioners harp so much on authenticity: it’s one of the underpinnings of the “social” in “social media”.
Online community works because of our relationships with each other; those relationships can only ha…

"Persona management": how automated fake profiles threaten the heart of online community

by Rob Cottingham | Feb 28, 2011 | Online Community, Social Signal

There’s a reason social media analysts and practitioners harp so much on authenticity: it’s one of the underpinnings of the “social” in “social media”.
Online community works because of our relationships with each other; those relationships can only ha…

Does that web app taste a little gamey?

by Rob Cottingham | Nov 11, 2010 | Online Community, Social Media, Technology

Whenever we see a thing that does something we’d like to do, and does it really well, we get a powerful – and often healthy – urge to imitate it. (Or to crush it. Or to belittle it on Twitter. Or to ask, with an arched eyebrow, “Mmm. But does...
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