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Why hot-button issues can go so wrong in online conversation – and what you can do about it

Why hot-button issues can go so wrong in online conversation – and what you can do about it

by Rob Cottingham | Oct 29, 2014 | Online Community

What do you do when your social networks explode into polarizing debate? How do you participate without hurting others?โ€”?or yourself? How can you engage in divisive conversations so that you actually learn from them, and maybe even change your views? [….] This...

When social creations take flight

by Rob Cottingham | Aug 11, 2011 | Online Community, Social Signal

Five years ago this summer, in a boardroom at Vancity, William Azaroff was unveiling a new online community to an audience of Vancouver-area bloggers โ€” a community we had worked with Vancity to conceive, build and launch. Also in attendance (maybe ex…

Everything I needed to know about social networking, I learned from my mom

by Rob Cottingham | May 8, 2011 | Online Community, Social Signal

When my mother died in early 2004, Friendster was the domain of the young’uns, MySpace was barely out the door and Facebook was still a month from launching.
But for someone who never saw used the word “friend” as a verb in her life, JoAnne Cottingham…

"Persona management": how automated fake profiles threaten the heart of online community

by Rob Cottingham | Feb 28, 2011 | Online Community, Social Signal

There’s a reason social media analysts and practitioners harp so much on authenticity: it’s one of the underpinnings of the “social” in “social media”.
Online community works because of our relationships with each other; those relationships can only ha…

"Persona management": how automated fake profiles threaten the heart of online community

by Rob Cottingham | Feb 28, 2011 | Online Community, Social Signal

There’s a reason social media analysts and practitioners harp so much on authenticity: it’s one of the underpinnings of the “social” in “social media”.
Online community works because of our relationships with each other; those relationships can only ha…

Does that web app taste a little gamey?

by Rob Cottingham | Nov 11, 2010 | Online Community, Social Media, Technology

Whenever we see a thing that does something we’d like to do, and does it really well, we get a powerful – and often healthy – urge to imitate it. (Or to crush it. Or to belittle it on Twitter. Or to ask, with an arched eyebrow, “Mmm. But does...
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Public speaking and speechwriting: the essential guides

(photo of books with text) Leadership communications: the essential guides

Looking for advice on public speaking, speechwriting and leadership communications? Here are some of my most comprehensive posts, on topics that people ask me about most often.

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