Why you should help users recover gracefully from their mistakes
We all like to talk about how organizations can recover from their own customer service failures: the gadget that won’t connect, the handle that snaps off, the delivery that never arrives.But how about when the customer screws up? How easy do you make …
Google+ may become Facebook for people who are serious about Facebook
via plus.google.com The Google Docs integration in Google+ Hangouts really is something else. (Try it while sharing a presentation. Kind of kicks the traditional webinar’s butt.) It’s hard not to compare it to Facebook’s Video Calling feature. And to...Social Speech Podcast, Episode 1: Nancy White
The social web has gone a long way toward changing what it means to be in the audience at a speech – making an audience member less a passive spectator listening to a monologue, and more an active participant in a conversation among peers.
And nobody…
The new political norm: flash-mob activism – The Globe and Mail
The new political norm: flash-mob activism OMAR EL AKKAD — TECHNOLOGY REPORTER Published Friday, Mar. 09, 2012 8:57PM EST Last updated Friday, Mar. 09, 2012 11:57PM EST But as a marketing campaign, Kony2012 has surpassed all expectations. More importantly, the...Introducing the Social Speech Podcast
If you’re involved in public speaking – as someone who delivers speeches and presentations, or as an executive communications practitioner, or as an event organizer – then this is for you.
Over the next several weeks, I’m going to share conversatio…
