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woman hefting cat in the air and kissing it for increasing her non-profit's CTR and fundraising results

4. You cannot resist the kitteh

4. You cannot resist the kitteh published on No Comments on 4. You cannot resist the kitteh

Over the next several days, I’m posting cartoons I drew for Measuring the Networked Nonprofit: Using Data to Change the World, by Beth Kanter and Katie Delahaye Paine. I blogged about the book a while ago on Social Signal, explaining why I love it and why I think you should go buy a copy right now.

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Chapter 4, “Measurement is Power,” is not the punchline to an elaborate pun on the meaning of “ruler”. (As awesome as that would be.) Instead, it looks at how you can take the insights you glean from data, and turn them into actions with bottom-line impact. Notice that engagement grows when you add a little personality to your Facebook posts (as Kearny Street Workshop‘s Lisa Leong did), and you can direct more attention to a personal voice… and ultimately bring more visitors through your doors.

As you begin reading this chapter, you will encounter the idea of KPIs: Key Performance Indicators. A chill may have gone up your back just now, and I understand why, but be advised that learning about KPIs does not turn you into a soulless automaton, eyes fixed on a limited set of metrics and dead to the richness of the world around you. Provided, of course, that you pace yourself, and follow these simple tips:

  • Do not learn about KPIs while having Excel and PowerPoint open at the same time.
  • Pause periodically – every 20 seconds or so should be about right — and meditate for a half-hour or so.
  • Wear something – anything – made out of hemp.
  • Never play golf again.

(By the way, this cat was just about my favourite thing to draw, ever, surpassing “giant robot destroying city” and “giant winged lizards destroying world“. I probably spent the better part of a day on her.)


Snarktivism published on No Comments on Snarktivism

Originally posted to ReadWriteWeb

By now, you’re probably familiar with the #stopkony phenomenon. If not, here are some main points:

  • Joseph Kony is the leader of the Lord’s Resistance Army, which has done truly horrific things to people, particularly children, in Uganda and now in the Central African Republic, DR Congo and southern Sudan.
  • The charity Invisible Children launched its latest YouTube video — an emotionally wrenching (and arguably manipulative) 30-minute piece that argues for Kony to be captured and brought to justice. The production values and style of the video are aimed squarely at young viewers.
  • The video exploded online, reaching 70 million views in only four days. That’s driven in part by the hugely emotional content, and by its explicit call to action: “Unlike any home- or corporation-made viral video, it can and does explicitly ask viewers to share it, almost to the point of a guilt trip. And share it methodically.”
  • As the hashtags #kony2012 and #stopkony trended on Twitter – driven in part by celebrity involvement, a target of the campaign – criticism mounted.

That criticism and the response to it have become a passionate debate over philanthropy and advocacy – from whether “awareness-raising” is a useful goal or one that saps energy and attention from the harder but more important work of building lasting change; to whether steering scarce resources and attention to arresting one man is a good idea; to how Western charities and their supporters can support positive change in countries like Uganda without engaging in a kind of western-savior cultural and political imperialism.

But along with that conversation, there’s also been some disdain for the thousands of thousands of young people who were moved to participate for the first time on any issue, let alone an international one. “Slacktivism” is the insult of choice. And the risk is that drowning their enthusiasm in derision will turn them off activism altogether. Or it may further alienate them from the organizations and approaches that are building lasting, long-term progress on self-determination, self-reliance and social justice – the kind that takes the big picture into mind.

Can those organizations learn from Invisible Children’s viral success? That would be ideal – but it’s not like they can treat the approach as a template. Global Voices co-founder Ethan Zuckerman says it well:

The Kony story resonates because it’s the story of an identifible individual doing bodily harm to children. It’s a story with a simple solution, and it plays into existing narratives about the ungovernability of Africa, the power of US military and the need to bring hidden conflict to light…. What are the unintended consequences of the Invisible Children narrative? The main one is increased support for Yoweri Museveni, the dictatorial and kleptocratic leader of Uganda….As someone who believes that the ability to create and share media is an important form of power, the Invisible Children story presents a difficult paradox. If we want people to pay attention to the issues we care about, do we need to oversimplify them? And if we do, do our simplistic framings do more unintentional harm than intentional good? Or is the wave of pushback against this campaign from Invisible Children evidence that we’re learning to read and write complex narratives online, and that a college student with doubts about a campaign’s value and validity can find an audience? Will Invisible Children’s campaign continue unchanged, or will it engage with critics and design a more complex and nuanced response?

In the changing world of volunteer activism – particularly with the rise of social networks – non-profits are finding they have to change too, often fundamentally. That’s one of the key insights of Beth Kanter and Allison Fine’s book The Networked Nonprofit, which argues organizations have to become more open, and engage with their supporters more as peers and free agents than as volunteers slotted into pre-defined roles.

Harnessing the energy of a #kony2012 – and ensuring it does more good than harm – is one more challenge they’re facing.