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6. “OMG, what happened to you?!” “I fell off our engagement ladder.”

6. “OMG, what happened to you?!” “I fell off our engagement ladder.” published on No Comments on 6. “OMG, what happened to you?!” “I fell off our engagement ladder.”

Over the next several days, I’m posting cartoons I drew for Measuring the Networked Nonprofit: Using Data to Change the World, by Beth Kanter and Katie Delahaye Paine. I blogged about the book a while ago on Social Signal, explaining why I love it and why I think you should go buy a copy right now.

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Chapter 6 is titled “The Ladder of Engagement: How to Measure Engagement and Use It to Improve Relationships with Your Stakeholders”. The authors walk us through the idea of online engagement that draws users into increasingly greater and more meaningful actions. You might start by following an organization on Twitter, then commenting on their blog, then making a small donation, and then giving them your house and becoming their Executive Director, and wondering how all of this happened in just three minutes. (That, friends, is what great interaction design can do.)

With some organizations, it really isn’t a ladder so much as a step-stool. They have a very limited number of roles for their supporters, and can’t really imagine how they could possible accommodate someone who’d like to work outside those boundaries. “Oh, you’d, uh, you’d like to get more involved (gulp) beyond writing a cheque every year. (gasp, pant) That’s great, that’s just wonderful. (ragged, rapid breathing) Could, could you please hand me that paper bag to breathe into for a moment? Never mind – I’ll be fine. Gosh, the room’s lovely when it spins like that. (thud)” For them, there’s Beth’s previous book (cowritten with Allison Fine), The Networked Nonprofit

2. Hey, you got network in my nonprofit!

2. Hey, you got network in my nonprofit! published on No Comments on 2. Hey, you got network in my nonprofit!

Over the next several days, I’ll be posting cartoons I drew for Measuring the Networked Nonprofit: Using Data to Change the World, by Beth Kanter and Katie Delahaye Paine. Here’s what I blogged about the book a while ago on Social Signal, explaining why I love the book and why I think you should go buy a copy right now.

Measuring the Networked Nonprofit coverChapter 2, “The Rise of the Networked Nonprofit”, is not actually a reference to Terminator 3 (but does hint at one possible direction for a film adaptation, if James Cameron should be interested in optioning it). It reviews the central idea behind The Networked Nonprofitthe superb book Beth cowrote with Allison Fine a few years ago.

That idea: a new kind of nonprofit organization is on the move, one that lets go of rigid structures and expands its impact by making the most of socially networked supporters – many of whom don’t fit into a prefab volunteer role, but instead act as independent free agents.

One of those free agents turns out to have been sent from the future to safeguard Beth and Katie, because in a few years they’ll lead a—

No, wait. I’ll save that for the pitch meeting.


Snarktivism published on No Comments on Snarktivism

Originally posted to ReadWriteWeb

By now, you’re probably familiar with the #stopkony phenomenon. If not, here are some main points:

  • Joseph Kony is the leader of the Lord’s Resistance Army, which has done truly horrific things to people, particularly children, in Uganda and now in the Central African Republic, DR Congo and southern Sudan.
  • The charity Invisible Children launched its latest YouTube video — an emotionally wrenching (and arguably manipulative) 30-minute piece that argues for Kony to be captured and brought to justice. The production values and style of the video are aimed squarely at young viewers.
  • The video exploded online, reaching 70 million views in only four days. That’s driven in part by the hugely emotional content, and by its explicit call to action: “Unlike any home- or corporation-made viral video, it can and does explicitly ask viewers to share it, almost to the point of a guilt trip. And share it methodically.”
  • As the hashtags #kony2012 and #stopkony trended on Twitter – driven in part by celebrity involvement, a target of the campaign – criticism mounted.

That criticism and the response to it have become a passionate debate over philanthropy and advocacy – from whether “awareness-raising” is a useful goal or one that saps energy and attention from the harder but more important work of building lasting change; to whether steering scarce resources and attention to arresting one man is a good idea; to how Western charities and their supporters can support positive change in countries like Uganda without engaging in a kind of western-savior cultural and political imperialism.

But along with that conversation, there’s also been some disdain for the thousands of thousands of young people who were moved to participate for the first time on any issue, let alone an international one. “Slacktivism” is the insult of choice. And the risk is that drowning their enthusiasm in derision will turn them off activism altogether. Or it may further alienate them from the organizations and approaches that are building lasting, long-term progress on self-determination, self-reliance and social justice – the kind that takes the big picture into mind.

Can those organizations learn from Invisible Children’s viral success? That would be ideal – but it’s not like they can treat the approach as a template. Global Voices co-founder Ethan Zuckerman says it well:

The Kony story resonates because it’s the story of an identifible individual doing bodily harm to children. It’s a story with a simple solution, and it plays into existing narratives about the ungovernability of Africa, the power of US military and the need to bring hidden conflict to light…. What are the unintended consequences of the Invisible Children narrative? The main one is increased support for Yoweri Museveni, the dictatorial and kleptocratic leader of Uganda….As someone who believes that the ability to create and share media is an important form of power, the Invisible Children story presents a difficult paradox. If we want people to pay attention to the issues we care about, do we need to oversimplify them? And if we do, do our simplistic framings do more unintentional harm than intentional good? Or is the wave of pushback against this campaign from Invisible Children evidence that we’re learning to read and write complex narratives online, and that a college student with doubts about a campaign’s value and validity can find an audience? Will Invisible Children’s campaign continue unchanged, or will it engage with critics and design a more complex and nuanced response?

In the changing world of volunteer activism – particularly with the rise of social networks – non-profits are finding they have to change too, often fundamentally. That’s one of the key insights of Beth Kanter and Allison Fine’s book The Networked Nonprofit, which argues organizations have to become more open, and engage with their supporters more as peers and free agents than as volunteers slotted into pre-defined roles.

Harnessing the energy of a #kony2012 – and ensuring it does more good than harm – is one more challenge they’re facing.