Don’t delete online criticism. Embrace it.

by Rob Cottingham | Nov 5, 2011 | Social Signal

First posted on ReadWriteWeb
So it’s happened again: a company comes under fire for some misdeed — per­ceived or actual — and gets a few crit­ical com­ments on their Face­book Page. And their crisis com­mu­nic­a­tions strategy is to pour …