Okay, maybe it’s just me. But when you have a lot of people corroborating each other’s reports that your product is malfunctioning, and a controversy is brewing over your silence on the issue, maybe this isn’t the best way for your CEO to respond.
Or, to put it another way:
“Dr. Jobs! Dr. Jobs! I broke my leg in three places!”
“Just avoid holding it that way.”
That said, if someone offered to swap my working-perfectly-iPhone with the new iPhone 4, I’d do it in a heartbeat. And Apple’s market cap exceeds mine by, oh, $222 billion or so. So it’s possible that they’re doing something right.