The host with the most

A quick plug for my web host, Ace of Space: This week, when Alex upgraded her WordPress installation to the dazzling new version 1.5, something went wrong… and the backup she’d made turned out to be useless. Suddenly her blog was gone, gone, gone, with no...

Dear valued customer…

My partner just got back the very latest in unhelpful replies from the customer service department of a big software company. The first half was the e-mail equivalent of “Your call is important to us. Please continue to hold.” The second half… well,...

Not that I approve of their lifestyle…

… and in fact, even though the very thought of what they do in bed makes me feel nauseous… …and even though procreation is clearly not the object of their relationship… … I still support their right to marry. Congratulations, Charles and...

Customers, shmustomers

Politics has had more than a few mantras over the past generation, but none more lasting than “government ought to be run like a business.” And, by extensions, citizens ought to be treated like customers. Potlatch takes careful aim at this particular...
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