How not to handle a screw-up

You might want to think twice before booking with Jetsgo, if Penney Kome’s tale of stranded passengers at Pearson is any indication: Other airlines called in more staff (and presumably paid overtime wages) to respond to the crisis. Not only did Jetsgo lack crew...

43 Things

The always amazing Alex has introduced me to 43 things, a cunning little site that just might put the self-help publishing industry out of business. (It’s one of those invitation-only sites. If you’re someone I know, let me know if you need...

Where have all the reporters gone?

The irreplaceable Paul Wells has a piece in the latest issue of Macleans on Christopher Waddell’s testimony last November on the state of journalism in Canada. Waddell cites massive cuts in newsrooms and bureaus — some pared back, some closed entirely: The...
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