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(Flight attendant makes announcement) We know you had many equally unappealing options for your travel today. We're glad you settled for us.

Flight attendants, cross-check doors and body-check passengers for departure.

Flight attendants, cross-check doors and body-check passengers for departure. published on Purchase print

The last week or two has brought a flood of news about godawful air passenger experiences — various overbooking fiascos, a United passenger beaten senseless, and whatever the hell this is. It ought to be making the airline industry think hard about customer experience. I’d love to see an airline make a declaration that they’ll… Continue reading Flight attendants, cross-check doors and body-check passengers for departure.